horizon blue cross blue shield call center agent

The Importance of Prescription Monitoring Programs in Healthcare

As a call center agent for Horizon Blue Cross Blue Shield, I have the privilege of working with healthcare professionals every day. One crucial aspect of their job is ensuring that patients receive appropriate and safe treatment while also preventing misuse and abuse of controlled dangerous substances (CDS). In this article, we will explore the role of prescription monitoring programs in promoting responsible use of CDS and preventing diversion.

A Brief Overview of Prescription Monitoring Programs

In New Jersey, the New Jersey Prescription Monitoring Program (NJPMP) is a statewide database that collects data on Controlled Dangerous Substances (CDS), Human Growth Hormone, and gabapentin dispensed in outpatient settings. This program plays a vital role in promoting the appropriate use of CDS for legitimate medical purposes while deterring misuse, abuse, and diversion.

The Importance of Medical and Dental History

When considering prescribing opioids or any other controlled substance, healthcare providers must conduct a thorough medical and dental history to determine current medications, potential drug interactions, and any history of substance abuse. This is crucial in ensuring that patients receive the right treatment for their condition while minimizing the risk of adverse effects.

Non-Opioid Therapies: A Viable Alternative

According to the 2022 CDC Clinical Practice Guideline for Prescribing Opioids for Pain, non-opioid therapies are at least as effective as opioids for many common acute pain conditions. Nonsteroidal anti-inflammatory drugs (NSAIDS) have been shown to be more effective in reducing pain than opioid analgesics and are therefore recommended as the first-line therapy for acute pain management.

As a call center agent, I understand the critical role that healthcare providers play in ensuring patient safety and well-being. Prescription monitoring programs like NJPMP are essential tools in promoting responsible use of CDS and preventing diversion. By working together, we can ensure that patients receive appropriate treatment while minimizing the risk of adverse effects.

Horizon blue cross blue shield call center agent